We stand by the performance and quality of our products. If you are not satisfied with the results, please simply return your order for a full refund (not including postage).
How do I return for a refund?
When we send out your order there is a packing slip included with your order number, you will also receive a copy of this in your email confirmation. Simply send all items you would like to return to the address below. Please include a copy of your order number as well as your information, including the first and last name of the purchaser. Goods are returned to WristWidget® at your own expense.
What is your return address?
Call or email us if you need a replacement, and we will provide the return address. We aim to process returns within 3 working days of receiving your return.
If you are returning your WristWidget for a refund, we will issue the credit within 48hrs of receiving them at our offices.
For further information please e-mail vanessa@wristwidget.com.au
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Australian Consumer Law
When you buy goods and services, you automatically have rights. These rights are called consumer guarantees under the Australian Consumer Law. For more information, go to the Australian Consumer Law website.
If a good or service fails to meet a guarantee, you can exercise your rights against:
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- the business where you purchased them
When you have a problem with goods or a service, the type of remedy you can ask for depends on whether the problem is classed as:
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- a major failure or
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- a minor failure.
The time you have to reject the good or service is however long it would reasonably be expected to last.